Department: Project Management

Reports To: Project Manager

Key Tasks and Responsibilities
Customer/Account Servicing
Assists the project management team on customer’s project milestones
Is responsible for customer signoffs, approvals, and formal paperwork
Project documents procurement
Order entry
Review order confirmation
Project Planning, Coordination and Management
Assist project managers with review of tender documents.
Utilize software to complete accurate take-offs from architectural drawings.
Review manufacture pricing.
Small project pricing and quotation.
Project planning and coordination.
Ensure project on budget and schedule.
Attend site meetings as required.
Review site conditions, propose ideas and solutions.
Provide technical advice to sales team, contractors, builders, and designers.
Participate in product training seminars and provide technical support to contract installers on new/unfamiliar products and technology advancements.
Provide on-site installation assistance and product knowledge to contract installers.
Complete required tasks within set timeframe.
Takes on new challenges on a regular basis.
 
Project Administration
Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
Provides timely, formal written communications throughout project to client, dealer, and project team
Manages accurate and detailed record keeping, including receiving documentation, hold-to’s, site instructions, signoffs, and approvals
Coordinates with order management for order entry notes and product delivery scheduling
Reviews ship dates for adherence to original requirements, working with order management regarding any special instructions
Project Installation/Implementation
Attends manufacturer training and maintains manufacturer certifications.
 
Minimum Qualifications
New graduates completing Project Management or related qualification is preferred
Knowledge of, or willingness to learn furniture and architectural products and offerings is required
Demonstrated career success in systems furniture and/or demountable wall installations is an asset
Excellent communication (verbal and written) skills are required to relate to, influence, persuade, convince, and motivate crew members, salespeople, and customers as well as to maintain accuracy and quality of required paperwork
Highly developed teamwork, interpersonal, and problem solving skills as well as the ability to train and assist colleagues in new processes
A commitment to excellence in maintaining accuracy, quality control, attention to detail and meeting established deadlines
Customer-service focused attitude
Ability to always maintain a high level of professionalism to maintain customer confidence while effectively dealing with complex issues
Tact and ability to assess situations and involve the salesperson and/or operations management when necessary to address customer needs
Ability to read and interpret blueprints, floor plans, and other diagrams and schedules is required
A valid Class 5 Alberta Driver’s License or other provincial equivalent and use of a personal vehicle for business purposes is required
Must be willing and able to drive personal vehicle to various locations on business
Client contracts may require our employees to complete criminal record checks and/or pre-site access substance use testing. The successful candidate will need to be able to complete these clearances 

Job Summary
We are looking for motivated and reliable Driver/Installers to join our team. In this role, you will be responsible for safely delivering furniture to customers and collaborating with the team to build and install furniture on-site. Ideal candidates have strong  5-ton truck driving skills, a customer-focused approach, and a sharp attention to detail.

Applicants must currently live within the greater Calgary area for consideration.

Responsibilities

• Delivery & Transport: 3 & 5-ton truck transport, safely load ( including wrapping and strapping), and unload furniture items from the warehouse or store to the client location, ensuring items are securely handled during transit.
• Vehicle Maintenance: Maintain cleanliness and organization of the truck, tools, and equipment. Perform pre-trip and post-trip inspections of the vehicle to ensure safe operation.
• Warehouse Tasks: Assist in warehouse tasks, such as organizing and preparing furniture for delivery, as needed.
• General Labour: Strap Loading and Unloading Trucks, Carrying and placing product to install area using dollies, panel carts and best practices for furniture movement.. Vacuum and sweep area/product of debris. Moving Furniture products from truck on to customer site staging areas. Assist in installation as needed.
• Quality Control: Inspect items before and after transportation for assembly to ensure they are free from damage during transportation and setup.
• Technical Skills: Read and interpret schematics to understand project requirements and layout. Submit Electronic reports as required.
• Client Interaction: Communicate with clients to confirm setup preferences, provide guidance on furniture usage, and address any concerns or questions about the products.
• Site Preparation & Cleanup: Prepare the installation site by positioning furniture correctly, drilling and securing items where necessary, and leaving the workspace clean and orderly.
• Troubleshooting & Repairs: Identify and resolve issues with furniture pieces, such as adjustments or minor repairs, and report any major concerns to supervisors.
• Documentation and Digital Entry: Complete full cycle truck inspections, installation reports, inventory logs, safety processes, and other paperwork requirements electronically.
• Health & Safety: Must follow all applicable Occupational Health & Safety policies, having all PPE with you.

Requirements

• Basic knowledge in framing, dry walling, cabinet making, carpentry, or furniture making is considered an asset.
• Previous experience in furniture moving, delivery driving, or a similar role is preferred.
• Proficiency in using hand tools and power tools safely and effectively is required.
• Strong attention to detail and commitment to safety protocols.
• Computer and Software Literacy of Microsoft 365 applications is an asset.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Physical stamina to perform manual labor, including lifting heavy materials up to 75lbs is required.
• Class 5 Drivers License and current 3-year Driver’s abstract is an asset
• Evening and Weekend work is required.
• Ability to complete criminal record checks or pre-site access substance use testing.

Benefits:

• Reimbursement for work boots
• Uniform Provided
• Career growth opportunities
• Comprehensive benefits

Join our team as a Driver Installer where your skills will contribute significantly to our project success!

Must be located in Calgary area, out of country applicants will not be considered 

Position Summary

The Project Manager is accountable for the end-to-end delivery of assigned contract furniture projects from initiation through installation, close-out, and invoicing.

This role serves as the central point of control for project execution, ensuring clear communication, defined responsibilities, and efficient workflow across all project participants. The Project Manager drives productivity, minimizes rework, and maintains a strong on-site presence to ensure projects are delivered on time, within budget, and to defined quality standards.

Key Responsibilities

Client & Account Servicing

• Act as the point of contact for all project communications
• Build and maintain strong client relationships, ensuring professional and consistent experience
• Manage client approvals, sign-offs, and formal documentation
• Coordinate communication between the client and all third parties (A&D firms, contractors, trades, IT, facilities, etc.)

Planning, Execution & Implementation

• Develop and manage project schedules, work plans, and logistics
• Lead coordination across Sales, Design, Operations, Warehouse, and Installation teams
• Maintain a strong on-site presence to validate conditions and monitor progress
• Oversee execution to ensure alignment with scope, timelines, budget, and quality standards
• Review technical drawings and specifications for accuracy and completeness
• Manage communication with manufacturers regarding production timelines, shipping, and special requirements

Installation Oversight

• Supervise on-site installation activities, ensuring work is completed accurately, and on schedule
• Monitor installation progress and address issues in real time
• Ensure all field documentation is completed accurately and submitted on time

Project Administration & Close-Out

• Maintain accurate and comprehensive project historical documentation, including decisions, changes, and approvals
• Ensure consistent and timely written communication throughout project
• Track project progress, risks, and changes, ensuring alignment with contractual requirements

• Conduct project walkthroughs and develop punch lists
• Ensure timely resolution of deficiencies
• Confirm project completion and secure all required client sign-offs
• Manage final invoicing and close-out documentation, including lien releases and contractual requirements

Leadership & Team Support

• Provide guidance, training, and mentorship to Project Coordinators and Lead Hands
• Delegate tasks effectively to support project delivery
• Support process consistency and continuous improvement across project teams

Technical & Industry Knowledge

• Strong knowledge of contract furniture systems and/or demountable wall systems
• Understanding of building codes (ABC), product applications, and installation best practices
• Working knowledge of interior construction, design, and workplace environments
• Ability to interpret drawings, floor plans, specifications, and schedules

Minimum Qualifications

• Proven experience in systems furniture installations is an asset
• Strong understanding of installation processes across multiple manufacturers
• Experience in a client facing leadership role
• PMP designation is an asset
• Ability to respond to phone calls outside regular working hours when required
• Ability to read and interpret technical drawings and specifications
• Comfortable working in both office and field environments
• Ability to lift and handle materials (up to 40 lbs) when required
• Valid Class 5 Alberta Driver’s License (or equivalent) and access to a personal reliable vehicle
• Must obtain and maintain Criminal Record Check (CRC) clearance and complete pre-access screening requirements as required
• Proficient Excel and Microsoft products
• Experience in ERP systems and PM Software

Skills & Competencies

• Strong communication and management skills
• Ability to influence, coordinate, and align cross-functional teams
• High attention to detail and commitment to accuracy
• Strong problem-solving skills in complex, fast-paced environments
• Ability to manage multiple projects and deadlines simultaneously
• Professionalism and sound judgment in high pressure client-facing situations